Skill Success Support

General FAQs 25

• Is there a time limit?
• Are your courses available in another language?
• How long does the course take to complete? And when can you begin the course?
• Is the course interactive?
• When can I do a review on a course on your website?

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Voucher Codes 3

• How do I redeem and access my course?
• Expired vouchers
• I bought a Groupon voucher for a course and I noticed it expires after 3 months

Promotional Voucher Codes 3

• Can you please tell me more about your Skill Success voucher?
• When and how do you announce your contest winners? (All Access Pass)
• How do I pick the course I want and add it to my account? (using a Skill Success voucher)

Payments 5

• Is the course a one time fee?
• Is the price on the website in HKD?
• Are the courses online or conducted in person? Why are all courses priced a standard $199? And is it US dollars?
• Do I need to provide anything or pay any extra cost to do the course? I'm in new Zealand does that affect anything, as I am unsure on where you are based?
• I can't type my credit card to complete the payment.

Refunds 1

• Is there a refund policy?

Video 7

• Videos not playing/getting error on IE?
• I am wondering how I can download the videos to enable me to use the lessons even when I do not have access to the Internet at my grandparents house?
• I’m having a hard time viewing the videos on my Safari browser.
• I am new to the program and when trying to play the videos for each section they just keep loading and will not play. Today when I tried it said security failed, contact administrator.
• I purchased the course and the video is messed up. All other videos play fine.

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Audio 2

• I am trying to go through the course and can't hear anything. The sound on my computer is on and I even tried using headphones.
• For the Bookkeeping and QuickBooks course, the sound is very low and it is difficult to hear the instructor.

Course Access 4

• Do you have to login everyday to learn that day's concept? Can 2 different computers log on for the class, for 1 registration?
• I inadvertently checked one of the lessons as completed. How can it be unchecked to permit viewing
• Is there an app in iOS store for Skill Success?
• I’m having trouble viewing my course handbook in Adobe Acrobat DC

Account Access 3

• How can I change my email address?
• How can I change my password?
• I forgot what my password is. How do I reset it?

Course Access 1

• Once I complete the course, will I still have access in case I have questions later?

Certificates 7

• I bought this class for my daughter to use. Does it matter if I put it under my name or hers? Will there be a certificate?
• Where's my certificate?
• The links provided after completing the course...none of them gave access to receiving a certificate. Is there somewhere else I can access and print the certificate?
• can you please show me a replicated certificate ? I just want to be sure this is legit.
• How do I get my certificate?

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FAQs 5

• Do you offer a membership or subscription plans?
• What are the prices for the subscription plans that you offer?
• I already paid for the trial subscription but I am still asked to put my credit card details.
• I have a subscription voucher for [X] months access but I can't access the courses. How can I redeem this?
• How can I cancel my subscription?

FAQs 1

• Do I need to buy the handbook?

Troubleshooting 2

• I just ordered the course pack and received a message that Safari could not download the file. (Sent from my iPad)
• How to open a ZIP file?

Spanish Course 1

• Could you please tell me whether this is course is European or South America Spanish?

Life Coaching 1

• Is the course you offer through here is a full qualification and what type of qualification? Or will I need to complete at diploma in order to start doing this as a job?

Mastering Adobe Premiere Pro CS6 1

• Before starting this course do I need to purchase some software?

PMP Project Management 1

• Will I get the certificate for PMP 35 PDU?

Bookkeeping and Quickbooks 2

• Do I need to have the Quickbooks software?
• Which version of Quickbook Pro is used for the course?

Mindfulness Meditation Made Simple 1

• Can't play this section: The Breath Of Life Guided Meditation

iOS Mobile App 1

• Do I need a MAC to take this course?

SQL Database Training 1

• How to access sqooled.com?