Skill Success Support
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Is there a time limit?
Are your courses available in another language?
How long does the course take to complete? And when can you begin the course?
Is the course interactive?
When can I review the course?
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Voucher and Coupons
How do I redeem and access my course?
I bought a Groupon voucher for a course and I noticed it expires after 3 months
Promotional Voucher Codes
Can you please tell me more about your Skill Success voucher?
When and how do you announce your contest winners? (All Access Pass)
How do I pick the course I want and add it to my account? (using a Skill Success voucher)
Orders and Payments
Is the course a one-time fee?
Is the price on the website in HKD?
Are the courses online or conducted in person? Why are all courses priced a standard $199? And is it US dollars?
Do I need to provide anything or pay any extra cost to do the course? I'm in New Zealand does that affect anything, as I am unsure on where you are based?
I can't type my credit card to complete the payment.
Is there a refund policy?
Videos not playing/getting error on IE?
I am wondering how I can download the videos to enable me to use the lessons even when I do not have access to the Internet at my grandparents' house?
I’m having a hard time viewing the videos on my Safari browser.
I am new to the program and when trying to play the videos for each section they just keep loading and will not play. Today when I tried, it said security failed, contact administrator.
I purchased the course and the video is messed up. All other videos play fine.
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I am trying to go through the course and can't hear anything. The sound on my computer is on and I even tried using headphones.
For the Bookkeeping and QuickBooks course, the sound is very low and it is difficult to hear the instructor.
Do you have to log in every day to learn that day's concept? Can 2 different computers log on for the class, for 1 registration?
I inadvertently checked one of the lessons as completed. How can it be unchecked to permit viewing?
Is there an app in App store for Skill Success?
I’m having trouble viewing my course handbook in Adobe Acrobat DC
How can I change my email address?
How can I change my password?
I forgot what my password is. How do I reset it?
Once I complete the course, will I still have access in case I have questions later?
Do you provide certificates?
Where's my certificate?
The links provided after completing the course...none of them gave access to receiving a certificate. Is there somewhere else I can access and print the certificate?
Can you please show me a replicated certificate? I just want to be sure this is legit.
How do I get my certificate?
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All Access Pass Subscription
Do you offer a membership or subscription plans?
What are the prices for the subscription plans that you offer?
I already paid for the trial subscription but I am still asked to put my credit card details.
I have a subscription voucher for [X] months access, but I can't access the courses. How can I redeem this?
How can I cancel my subscription?
Handbooks and Course Packs
Do I need to buy the handbook?
I just ordered the course pack and received a message that Safari could not download the file. (Sent from my iPad)
How to open a ZIP file?
Is this course European or South America Spanish?
Does this course have a full qualification and what type of qualification? Do I need to have a diploma to start doing this as a job?
Mastering Adobe Premiere Pro CS6
PMP Project Management
Will I get a certificate for PMP 35 PDU?
Bookkeeping and QuickBooks
Do I need to have the QuickBooks software?
Which version of QuickBooks Pro is used in the course?
Mindfulness Meditation Made Simple
Can't play this section: The Breath Of Life Guided Meditation
iOS Mobile App
Do I need a MAC to take this course?
SQL Database Training
How to access sqooled.com?